Privacy Policy

1. Information We Collect

We only collect the information you share directly with us when you contact us by phone, WhatsApp, or email. This may include your name, business details, and project requirements.

2. How We Use Your Information

We use your information to respond to enquiries, quote and deliver services, provide support, and manage your website subscription. We do not sell your personal information.

3. Sharing and Third Parties

We only share information where necessary to provide the service (for example, hosting, domain, or infrastructure providers). We do not share your data for unrelated marketing purposes.

4. Data Security and Retention

We apply reasonable technical and operational measures to protect your information. We keep client records only as long as needed for service delivery, support, billing, and compliance.

5. Intake Form Data

When you submit our client brief form, we store the information to plan and deliver your website project. This includes content preferences and uploaded proof/media references.

6. Your Rights

You may request access, correction, or deletion of your personal information where applicable. You can also ask us what data we hold about your account.

7. Contact for Privacy Requests

For privacy-related requests, contact us at support@vertexweb.co.za or contact@vertexweb.co.za, or call 072 969 7373.